EFFECTIVE AUGUST 18, 2026 · VERSION 1.1
Clear expectations for fitment, condition, built-to-order timing, delivery, claims and returns.
Open the complete PDF →Before payment, review the invoice description, part numbers, quantity, condition, price, shipping address, shipping estimate and vehicle information. Fitment assistance is based on the year, make, model, trim, engine, VIN, option codes and part numbers supplied by the buyer.
Sales are final except for qualifying transit damage, a material difference from the invoice description, or an incompatible item supplied by NordSpecAuto despite receiving accurate fitment information before purchase. Every return requires prior written authorization.
Damage, shortage, incorrect-item and condition claims must be emailed within 48 hours after delivery. Keep the item and all packaging, and provide clear photographs of the item, packaging, shipping label, damage and part numbers.
The invoice controls the condition of the item. Unless an invoice expressly says new, parts may be used, take-off, recycled, salvage or previously installed. Only components specifically listed on the invoice are included.
Professional diagnosis and installation are the buyer's responsibility. Programming, calibration, paint, refinishing and additional hardware may be required. Installation, disassembly, painting, cutting, welding, programming or modification generally ends return eligibility, except where applicable law requires otherwise.
Most inventory is built to order. Unless the invoice states otherwise, allow approximately 4 to 5 weeks after payment and fitment confirmation for sourcing, assembly and shipping. If an order cannot ship within the promised period, NordSpecAuto will provide a delay notice and the option to consent to the delay or cancel the unshipped order for a prompt refund as required by applicable law.
Approved returns must follow written instructions. Shipping, freight, handling, installation, labor, diagnostics, programming, towing and storage are generally non-refundable unless the return is caused by NordSpecAuto error or verified transit damage.
Contact NordSpecAuto promptly about order problems. In a payment dispute, transaction records may be provided to the payment provider or financial institution. Payment represents authorization to use the selected payment method.
The invoice, these terms and written product-condition or shipping disclosures form the transaction terms. Applicable federal and Florida law govern, while non-waivable consumer protections remain controlling.